Frequently Asked Questions

General

Follow these steps to place a booking with us:
1) Login to your account.
2) Choose "Send a Parcel" from the side menu.
3) Select your desired service type (pickup or dropoff).
4) Enter the sender and recipient particulars. Save your frequently used addresses in the Address Book for easy access in the future.
5) Enter your parcel details and click "Add New".
6) Once you're done, click "Place Booking" to proceed to your Booking Cart or the Checkout page.
You can contact us in the following ways:
(a) Phone line: +6012 429 8650
(b) Email: enquiries@xendnow.my
Please note our working hours are Monday-Friday, 8.00am-6pm. Saturday, 8am-12:30pm
Kindly refer to our Prohibited Items List.
XendNow is committed to protecting our customers’ privacy. Kindly view our Privacy Policy here.
If you are sending a bulky, long or heavy parcel, you are required to check Volumetric Weight and Actual Weight of your parcel to avoid additional charges and delay in the shipping.
For example, if you are sending a bulky shipment:
volumetric weight
We will charge you according to whichever weight is higher.
You can get the volumetric weight for your parcel at our calculator page.
volumetric calculator

Payment

We accept FPX for online payment; Credit and Debit Card (Visa and Master Card) as well.
Yes, you can make payments via Bank Transfer. Please follow the instructions below for a hassle-free experience:
1. Please bank in your amount to Xend Sdn Bhd, bank details are as below:
Bank: United Oversea Bank
Bank Account: 145 302 205 1
2. Please proceed to our website - TopUp XendCredit Package and select Internet Fund Transfer.
3. State your topup amount.
4. Key in your reference number and state the transaction date and time.
5. Lastly, upload your bank-in slip.

We will top up your credit into your account once the payment has been verified by our finance department. Please note that we require 1 working day for the verification process. We advise that you keep the payment slip for future reference.

Shipping

Kindly print out the E-CN sticker and paste near the top right corner of your parcel.
Yes, you can cancel by making a phone call (012-4298650) or email to enquiries@xendnow.my. Cancelation service is requested before 2pm the same day.

Tracking

Kindly enter your consignment note (CN) number into the Track My Parcel search box on the home page. You can also ask our customer service at 012-4298650
Generally speaking, that would mean delivery should be made to you on that day sometime between 8.30am and 6 pm.
Our courier personnel will try to contact you immediately. You can ask him to leave your parcel in your mailbox or with your neighbor. Please note, if you cannot be contacted, the delivery status will be updated as “No Receiver” and delivery will be attempted again the following working day.

Additionally, please call customer service and request a more convenient delivery time or choose to pick up your shipment from our station.

Claims

Any claims because of damage shall be noticed XendNow via email (enquiries@xendnow.my) within 24 hours from the delivered date. For the lost cases, please report to us via email (enquiries@xendnow.my) within 3 working days of the made in writing and submitted to XendNow no later than 3 working days after the stipulated arrival date.

For a better understanding of claim procedure and processing, please click here to refer to XENDNOW SERVICE T&C (Clause 15: Notification and claim for Loss and Damage Shipment). You may also refer to Clause 11: No liability and/or limited liability.
Yes, you do. We may need the shipment (including its packaging) for inspection. You must retain any damaged item, packaging, and all contents until the claim is resolved. Kindly refer to XENDNOW SERVICE T&C (Clause 16: Notification and claim for Loss and Damage Shipment).