special handling2

We've got you covered.

Get your shipping fee refunded if the parcel doesn't arrive on time

We are incredibly proud of our delivery services. If however, your shipment did not arrive as per our committed day, your shipping fee will be refunded.

How does it work?

Purchase the service while you make your booking
1. Check the parcel through our XendNow platform.
2. If there is no status update or failed delivery status, please contact our customer service at 012-4298650.
3. We will get back to you within 72 hours. If we are unable to provide a clean Proof of Delivery (POD) to you, we will refund your shipping fee.

*Terms & Conditions apply.
special handling3

Frequently Asked Questions (FAQs)

Please check the parcel status through XendNow website, below parcel status are under Not Liabilities:
a) Shipment status such as receiver not at home
b) Incorrect delivery address
c) Failed to contact receiver
d) Refusal of a person to accept the delivery
e) The package is returned to the sender
f) Signature or POD was provided for the package
If you have confirmed that the parcel status is not under the ones mentioned above, please send an email to our customer service (enquiries@xendnow.my).
Yes, only up to 30kg per carton for Money Back Guarantee service.
XendNow will acknowledge receipt of the evidence by notifying the customer within 3 working days via phone call or email.
Please see the below refund policy table for Money Back Guarantee.
Next Working day Day 1 Day 2 and above
Not Applicable Waive Shipping Charges Waive & Refund the Shipping Charges
Only one refund or credit is permitted per consignment note. In the case of multiple shipment, Money Back Guarantee will be applied to one consignment note (based on invoice value) and the maximum amount to be refunded is RM200 per consignment note.
Unfortunately, no. Shipments that are suspended are not under XendNow obligation.