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We handle your parcel with extra care

odd-sized items, live animals, and frozen food

We understand that you might need additional care for certain item types such as odd-sized items, live animals, and frozen food. Making sure your parcel is delivered easily and worry-free is our main concern!

How does it work?

Login > Booking (Choose Special Handling) > Submit Order
  • Sign up (if you have yet to register an account with us) and log into your account.
  • Fill up the shipment details and select Special Handling to fill up the parcel's dimensions in addition to your parcel's actual weight. We will charge you based on whichever is higher between the volumetric weight and the actual weight.
  • Finally, submit the order and we will ensure your parcel gets extra care during its journey to its destination.

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Frequently Asked Questions (FAQs)

1. Chargeable weight will be based on actual physical weight or volumetric weight, whichever is greater.
2. Volumetric weight formula: Length*Width*Height (cm) / 5000.
3. On top of the Special Handling charges (First 2kg RM3, subsequent 1 kg RM0.30), we will charge shipping price as well.
Normal Shipment (without Special Handling) Special Handling Shipment (with Next Day Delivery Postcodes in West Malaysia)
Shipment arrangement not fixed Shipment last in, first out
Proper staging area, in-transit & sorting Visualization & dedicated area from pick up to delivery
Courier consignment note Courier consignment note with special handling sticker for alert


Handled with care Handled with more care and caution
Proper shipment handling Proper orientation handling with packaging requirement
Trace & tracking system Trace & tracking system with photo in-transit

1. XendNow shall not be liable for any loss, damage, delay, shortage, mis-delivery, non-delivery, mis-information, or failure to provide information in connection with any shipment of the following items:

a. food and/or beverages;

b. required to be stored in a particular temperature or otherwise requiring other environmental control;

c. fragile in nature.

2. XendNow shall only be liable for the direct losses for damaged or lost items, but is limited to the following:

a. The actual amount of loss or damages is based on the actual value/costs of the content as stated on purchase invoice of damaged or lost items or a maximum of RM200.00 for Special Handling shipments, whichever is lower, for each consignment note.

We encourage customer to purchase Special Handling Service for shipment such as odd size item, glasses, fragile cargo, live animal, frozen food subject for proper packaging done by sender.

However, odd-sized items that exceed 150cm in any single dimension will be charged Special Handling.

XendNow shall only be liable for the direct losses for damaged or lost items, but is limited to the following:

a. The actual amount of loss or damages is based on the actual value/costs of the content as stated on purchase invoice of damaged or lost items or a maximum of RM300.00 for Special Handling shipments, whichever is lower, for each consignment note.

b. If the outside packaging is intact or item of the appearance and surface is not damage; or insufficient filler to protect the product inside, any claim for damage to the consignment will be invalidated.

c. XendNow shall not be liable in any manner whatsoever for the death of life animal, spoilage of food and beverage and plant go bad if XendNow was able to provide Clean POD.

All coverage within West Malaysia Applicable in XendNow's coverage zone (with 99.5% on-time rate in Next Day Delivery Postcodes, West Malaysia)
No special handling service fee Special handling service is subject to additional RM 3.00 for first 2 kgs and RM 0.30 for subsequent kg
The shipping price for your shipments are calculated on the basis of the total weight of all packages sent under one XENDNOW consignment note. A decisive factor for calculating the price, however, is whether the dimensional weight exceeds the actual weight

a. Chargeable weight will be based on actual physical weight or volumetric weight, whichever is greater.

b. Volumetric weight formula: Length*Width*Height (cm) / 5000

XendNow shall only be liable for the direct losses for damaged or lost items, but is limited to the following:
1. If the outside packaging is intact, any claim for damage to the consignment will be invalidated as the internal packaging fillers would not have been sufficient to protect the product inside.
2. The actual amount of loss or damages is based on the actual value/costs of the content as stated on purchase invoice of damaged or lost items or a maximum of RM300.00 for Special Handling shipments, whichever is lower, for each consignment note.
3. XendNow shall not be liable in any manner whatsoever for the death of live animals, spoilage of food and beverage, and plants going bad if XendNow was able to provide Clean POD.